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Shipping & Returns

RETURNS & EXCHANGES will be dealt with on a case by case basis only. 

We want you to be happy! However, our designs are created one at a time based on your specific order instructions, and therefore cannot be returned or exchanged unless there is an error on our part. Please review your order carefully before submitting, as well as via the order confirmation email.

Please contact if you have a concern. If we determine the a refund is the best option, we will only issue a refund to the credit card used at the time of checkout.

We cannot be held responsible for incorrect information sent with your order, but will work with you in any way we can.



We ship from Northern California via USPS and FedEx. We can’t be held responsible for delays due to undeliverable packages or carrier issues. If there is a delay, rest assured we will work with you to figure out what’s going on. The following information is provided as a guideline and is for shipping time only, not production.

United States Postal Service

• First Class Mail: 2-8 day delivery to most U.S. locations
• Priority Mail: 2-3 day delivery to most U.S. locations
• Express Mail: 1-2 day delivery [where available]

• FedEx Express Saver: delivered in three business days
​• FedEx 2day: delivered in two business days
• FedEx Standard Overnight: delivered next business day by 3:00pm
• FedEx Priority Overnight: delivered next business day by 10:30am 
[NOTE: The FedEx shipping charge shown at checkout is an estimate based on general rates provided by FedEx. If the actual charge is less than quoted, we will happily refund the difference.]




Due to the ever-changing rules regarding VAT, GST etc., shipping internationally has become very complex for a small business. Punky Jane has made the difficult decision to sell only to customers in the United States, Canada, and Australia via our website. 

But there’s good news!
If you'd like to purchase, and you're not located in the U.S., Canada or Australia, you can shop with Punky Jane on Etsy! Etsy (the marketplace) will collect, file and pay all VAT/GST taxes. If you are in a country that requires import taxes and or duties, you'll see the estimated amount before you check out. Woot!

Anything you see on our site can be purchased through our Etsy shop, even if it’s not currently listed there. Send us an email with the design you’d like, and we’ll either send a link to the matching product on Etsy, or we can even set up a custom listing for you and send you the link directly to you. You can register for a free account on Etsy, or checkout as a guest. Please reach out with any questions. 

As things continue to change, and we know they will, we will keep our FAQ page updated.

We are so sorry for any inconvenience or disappointment this may cause. We really wish keeping up and complying with these rules was simpler.