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>> What are your Studio & Office Hours?
Monday through Friday, 9am - 4pm PST
>> What are my SHIPPING options?
We ship from Northern California via USPS and FedEx. We can’t be held responsible for delays due to undeliverable packages or carrier issues. If there is a delay, rest assured we will work with you to figure out what’s going on. The following information is provided as a guideline and is for shipping time only, not production.
United States Postal Service
First Class Mail: 2-8 day delivery to most U.S. locations
Priority Mail: 2-3 day delivery to most U.S. locations
Express Mail: 1-2 day delivery [where available]
FedEx Express Saver: delivered in three business days
FedEx 2day: delivered in two business days
FedEx Standard Overnight: delivered next business day by 3:00pm
FedEx Priority Overnight: delivered next business day by 10:30am
[NOTE: The FedEx shipping charge shown at checkout is an estimate based on general rates provided by FedEx. If the actual charge is less than quoted, we will happily refund the difference.]
>> How long will it take to get my order?
Your Punky Jane Jewelry is made to order, by hand, after payment is received. Please allow 2-3 weeks for production of your piece plus shipping time. If you need your creation more quickly, don't hesitate to let us know in the special instructions box or contact us before ordering and we'll do our best!
>> I need to make a CHANGE to my order. What can I do?
When you place your order with Punky Jane, you will receive an automated confirmation email. Please check your bulk or spam folder if you don't receive one. Review your order details carefully, and contact us immediately at orders@PunkyJane.com with any corrections. Of course, we can't be held responsible for errors submitted with your order. After 48 hours from time of your order, we may have already started your piece and therefore there may be a charge to make changes. Charges will only cover our cost for materials. And if we haven't started your order, no worries.
>> Can you put a RUSH on my order?
If you need your order more quickly than our normal production time allows (generally 2-3 weeks), please contact us at orders@PunkyJane.com before ordering. If we are able to do it, we are more than happy to, but it will depend on our order volume and the number of rush orders we already have. We offer Priority Mail, Express Mail, and Federal Express options for shipping.
>> How will I know my order has shipped?
You will receive an email with tracking information when your order ships. Please note that international orders are not trackable once they leave the United States.
>> Can you include a GIFT NOTE?
No problem at all!
Include the text for a short note in the Special Instructions Box letting us know it's for a gift note, and be sure that your shipping address is to the recipient.
PLEASE NOTE that international shipments may incur customs fees and charges. We are required by law to ship as 'merchandise.' The recipient would be responsible for those charges.
>> Do you offer GIFT CERTIFICATES?
Yes! You can order Punky Jane Gift Certificates in any amount up to $500 and it will be emailed directly to the lucky recipient. Get more information and see design options here.
>> Can you ship internationally?
Many countries have restrictions on mailing gold, silver and jewelry. If your order contains items that are prohibited by the country we are shipping to, we'll investigate other shipping options (additional charges may apply). If we are unable to ship your order, we'll contact you and process a full refund. You may find specific postal requirements and prohibitions for your country here.
We are required by law to ship international packages as 'merchandise.' All customs fees and charges for purchases shipped internationally are the sole responsibility of the buyer/recipient. While we are unable to determine when customs charges will be applied or what the amount will be, you may find these links helpful:
- 'When you have a fee to pay' :: Royal Mail
- 'Importing by Mail' :: Canada Border Services Agency
>> My credit card has already been charged. Why haven't I received my order?
Due to the highly personalized nature of our work, we do require full payment before we start an order, not just a hold on a credit card. With a production time of 2-3 weeks, orders often ship before a customer's statement arrives, but not always. Companies that sell items that can easily be restocked are able to charge a customer's card when the item is shipped. We need to be sure we've collected payment and it's cleared before creating, not just before shipping.
>> How is Punky Jane made?
Punky Jane Jewelry is hand stamped, not engraved. That means that for each character, a steel stamp is placed and struck with a heavy hammer. It's normal to see some variation in letter placement.
After stamping, many pieces are oxidized (or blackened) and then finished with either a polished or a hand brushed finish. No two pieces will ever be the same...truly one of a kind!
We only work with high-quality materials. We cut our pieces from U.S.-made sterling sheet that is either reclaimed (recycled) or third-party certified to be ethically mined. All of our chains, clasps, and other components are U.S.A. made, with the exception of a couple of small components that are not available from U.S. suppliers.
>> How should I take care of my Punky Jane Jewelry?
Your Punky Jane Jewelry is made with sterling silver (.925), fine silver (.999), or double clad gold-filled sheet. A few simple tips to keep your silver jewelry looking it’s best:
- Don’t wear your jewelry in water, or allow it to be exposed to chemicals...they will damage the finish and oxidation. Even perfumes, lotions and sprays can damage the finish.
- Don't hang your jewelry in or near the bathroom, or any other damp area. This will dramatically speed oxidation.
- Don’t use dip-style cleaners...they will remove the oxidation you want to keep (blackening of the letters). It's best to use a soft cloth made especially for jewelry polishing (like a Sunshine Polishing Cloth), and polish very gently.
- After your jewelry is clean, you can store it in a zip closure bag if you won't be wearing if for awhile. If you bag a dirty piece, the oxidation will move very quickly.
- If your piece has a brushed finish, the finish will lighten a bit with normal wear and the polishing cloth will speed that up.
- If the oxidation gets a little lighter, it will darken again over time through the natural oxidation process.
Remember, the best way to keep your jewelry from tarnishing is to wear it! Please note that it’s normal for silver jewelry to show gentle wear.
>> What's the difference between Gold Filled and Gold Plated?
Gold Filled vs. Gold Plated: Our gold filled discs are made from high quality 14k/20k double clad sheet with a gold layer on both sides.
Gold Filled: Also known as "rolled gold" or "rolled gold plate", gold filled is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass. Some high quality gold-filled pieces have the same appearance as 14 karat (58%) gold. In the USA the quality of gold filled is defined by the Federal Trade Commission. If the gold layer is 10 kt fineness the minimum layer of karat gold in an item stamped GF must equal at least 1/10 the weight of the total item. If the gold layer is 12 kt or higher the minimum layer of karat gold in an item stamped GF must equal at least 1/20 the weight of the total item.
Gold Plated: Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, most often copper or silver (to make silver-gilt), by chemical or electrochemical plating.
>> Can I add more charms to my necklace or order without a chain?
You bet! We just have to handle it as a special order. We can also work with you to combine or change designs currently available into a totally custom piece. Please email us with at orders@PunkyJane.com with the specifics of what you'd like and we will contact you with pricing.
>> What is PJ*Rewards?
PJ*Rewards is a way for our customers to earn rewards points to spend on Punky Jane! You can get all the details here on our PJ*Rewards page.
>> What is your mailing address?
Punky Jane Jewelry, PO Box 1064, Woodland, CA 95776
>> Question not answered here?
Contact us...we like to help!